IT Conference 2013

Wednesday, 20 Mar 2013, 08:30 - 18:00


IT Conference 2013 banner 

Download the conference programme here pdf icon

Follow the conference on our WordPress page during the day, where we will upload presentations, interviews and photos from the event.

The conference is kindly sponsored by:

Eduserv - public good    ThankQ        

Media partner:

Charity Times

We are delighted to announce the 2013 CFG IT Conference

Get up to date with new trends in ICT with the 2013 CFG IT Conference. This year guarantees to be a lively and informative day. We have put together a programme that we hope you will find both interesting and challenging, covering topics such as the Cloud, implementing CRM systems and working remotely.

Opening this year's conference we have Nigel Shadbolt, Professor of Artificial Intelligence at the University of Southampton and Information Adviser to the UK Government. He will be examining developments in the Web and in particular the dramatic growth of open data and the 'semantic web' and their implications for not for profit organisations.

As usual we will have two streams to the conference giving you a choice of ten sessions to attend as well as a lunchtime workshop given by thankQ on the pitfalls of implementing a CRM system. There will be a mixture of charity case-studies, for example Jane Deal, Citizens Advice and Germaine Faulkner, RNIB on CRM, Richard Craig, ctt on working remotely during the Olympics, and Richard Moulds, the Royal British Legion on business IT investment risks - as well as expert guidance. There will also be sessions on outsourcing, implementing the Cloud, and cyber-crime.

We are sure the combination of strategic focus and technological trends will give you food for thought and help you understand the impact and implications of IT for your organisation.

Why you need to attend?

  • Get your complete update on all IT issues you should be aware of in 2013 in just one day
  • Meet colleagues and discuss other organisations' experiences
  • Hear high-level speakers from the corporate and charity world


Who should attend?

Finance Directors, Directors of Resources, IT Directors, IT Managers, Chief Executives, and Trustees with an interest in IT.

Delegates attending the conference are invited to a reception immediately following the end of the programme.

The reception provides the ideal opportunity to network with speakers and delegates at the end of the day.


There will be an exhibition alongside the conference programme. Exhibitors working in a range of service areas will be available for delegates to meet, ask questions and share information.

The informal setting is an excellent opportunity to find products and service suppliers who can assist in tackling your charities' problems and who can help to make the management of your charity more efficient.

The conference timetable allows delegates plenty of opportunity to browse the exhibition and network during breaks.

Exhibiting at this year's conference are:

ThankQ -

Eduserv -

Charity Finance Group -

Sayer Vincent -

Advanced Business Solutions -

Cloud 9 -


ExcluServ Ltd -

Premier IT -                 

Newton IT -

Western Union Business Solutions -

Weejot -

Blackbaud -

Aqilla -

Cloud Business -





Chair’s welcome

John Tate, CFG special adviser


Opening plenary 

Prof. Nigel Shadbolt, University of Southampton - see also his paper on Open Data.


Tea/coffee break & time to explore the exhibition


Session 1A: The Cloud

Was it manna from heaven or just a tin or rice pudding?

9 months on from migrating to the Cloud, was there a pot of gold at the end of the rainbow…or was it all just a storm in a teacup? Find out more about the journey LionHeart has taken to the Cloud and whether it is now seeing the business benefits its supplier promised all along!

Roger Chester, Head of Finance and Administration, LionHeart &

Peter Bodley-Scott, Director and Thales Tsailas, Director, Premier IT

Session 1B: Outsourcing - how to get the gain without the pain

This session will use a CRM and cloud case study to provide key practical tips from leading IT lawyers Mills & Reeve on how to ensure your outsourcing project delivers - from the procurement process through to managing the live service. 

Kevin Calder, Partner and commercial and procurement specialist & Peter Wainman, Associate and technology specialist, Mills & Reeve LLP


5 minutes to move between sessions


Session 2A: Cyber risks

Cyber-crime and its impact on your insurance

This session will give a general introduction to cyber risks and what cyber risks are, and give clarification of the cover already provided by traditional insurance policies. The session will also include a discussion to identify any gaps in cover and an evaluation and assessment of gaps to inform future proposition development.

Anne Griffiths, Head of Underwriting, Zurich Municipal

Session 2B: IT benefit risks

Business IT investment risks

This presentation draws on recent case studies for major IT enabled change programmes in the NHS and major charities. It explores some of the reasons we fail to learn lessons. It provides insights on how leaders and teams can overcome these challenges to save money and time by developing their own capability.

Richard Moulds, Interim CIO, The Royal British Legion


Lunch & time to explore the exhibition


Lunchtime workshop 

A practical workshop on the top tips of implementing CRM systems, with a specific look at the upcoming changes to online Gift Aid.

Kevin Weaver, Operations Manager, thankQ


Session 3A: CRM

The real life tales of a CRM initiative

The objective of this session is to share RNIB’s experience of delivering a large scale CRM programme in a complex and diverse charity. The session will: set the scene in terms of the business case and the journey to the start; talk through the work we have done to date, including looking through the technical, data management and cultural lenses, and will be framed around Gartner’s 8 Building Blocks to CRM; talk about what has been enjoyable and what has been more of a challenge and the lessons learned to date.

Jane Deal, Chief Information Officer, Citizens Advice & Germaine Faulkner, Programme Manager – Customer Relationship Management, RNIB

Session 3B: How to effectively engage users and managers in IT projects Research into the reasons why IT projects run into difficulties frequently identifies people and organisational issues as the primary causes for problems encountered. Richard will use a recent successful multi-organisation shared database project as a case study to examine some of the ‘people’ issues that can occur on an IT project and to talk honestly about the people problems that he has encountered and some of the principles and practical techniques he has used on projects to deliver systems that have been enthusiastically adopted by a wide range of different teams in different organisations.

Richard Collings, Information Systems Consultant


5 minutes to move between sessions


Session 4A: Working remotely

How the Olympics challenged us to think about continuity of service and the opportunity for long term benefit. What was it like working from home for two weeks? How did we prepare? And, what has been the legacy of the work?

Richard Craig, Chief Executive, ctt

Session 4B: Is the Cloud safe?

Ed Zedlewski, CIO for the not-for-profit IT supplier Eduserv will be discussing the myths and realities of security in the Cloud. Looking at what can be safely hosted in a cloud environment and what steps can be taken to make sure your data is safe.

Ed Zedlewski, Chief Information Officer & Deputy Chief Executive, Eduserv


Tea/coffee break & time to explore the exhibition


Closing plenary 

The power of Green ICT – an enabler to our corporate, social and environmental commitments. The award winning case-study by HMRC in Greening their ICT estate.

Rubi Kaur, Senior Technology Architect, HM Revenue & Customs


Closing remarks by the chair


Networking reception




Venue Details


Inmarsat, 99 City Road, LONDON, EC1Y 1AX

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Bookings & Prices


  • Staff - FREE;
  • Speaker - FREE;
  • Chair - FREE;
  • Exhibitor - FREE;
  • Press - FREE;
  • AD Guest - FREE;
  • CFG Member - £135.00;
  • CFG Member Colleague - £146.00;
  • Combi offer 1st Person - £240.00;
  • Combi offer 2nd Person - FREE;
  • Non CFG Member - £194.00;
  • CFG Subscriber - £265.00;
  • Other Corporate - £365.00;

Terms and Conditions:

Written notice of cancellations up to 21 days before an event will incur a 25% administration fee. After this time period, a 100% cancellation charge will apply. Substitutions (i.e. name changes) for the course booked can be made free of charge.

CFG reserves the right to cancel any event two weeks prior to the event date. You will be entitled to a full refund or given the opportunity to transfer to an alternative date. However we regret that we cannot refund any travel or accommodation costs incurred by delegates. CFG accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

It may be necessary for reasons beyond our control to change the date, time or the venue at any time prior to the event date. If this occurs you will be informed of changes and given the opportunity to cancel or transfer to an alternative date.

CFG reserves the right to amend the content of the programme or the speakers where necessary without consulting booked delegates.

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