IT Conference 2013

08.30-09.15

Registration

09.15-9.30

Chair’s welcome

John Tate, CFG special adviser

9.30-10.10

Opening plenary 

Prof. Nigel Shadbolt, University of Southampton - see also his paper on Open Data.

10.10-10.40

Tea/coffee break & time to explore the exhibition

10.40-11.25

Session 1A: The Cloud

Was it manna from heaven or just a tin or rice pudding?

9 months on from migrating to the Cloud, was there a pot of gold at the end of the rainbow…or was it all just a storm in a teacup? Find out more about the journey LionHeart has taken to the Cloud and whether it is now seeing the business benefits its supplier promised all along!

Roger Chester, Head of Finance and Administration, LionHeart &

Peter Bodley-Scott, Director and Thales Tsailas, Director, Premier IT

Session 1B: Outsourcing - how to get the gain without the pain. 

This session will use a CRM and cloud case study to provide key practical tips from leading IT lawyers Mills & Reeve on how to ensure your outsourcing project delivers - from the procurement process through to managing the live service. 

Kevin Calder, Partner and commercial and procurement specialist & Peter Wainman, Associate and technology specialist, Mills & Reeve LLP

11.25-11.30

5 minutes to move between sessions

11.30-12.15

Session 2A: Cyber risks

Cyber-crime and its impact on your insurance

This session will give a general introduction to cyber risks and what cyber risks are, and give clarification of the cover already provided by traditional insurance policies. The session will also include a discussion to identify any gaps in cover and an evaluation and assessment of gaps to inform future proposition development.

Anne Griffiths, Head of Underwriting, Zurich Municipal

Session 2B: IT benefit risks

Business IT investment risks

This presentation draws on recent case studies for major IT enabled change programmes in the NHS and major charities. It explores some of the reasons we fail to learn lessons. It provides insights on how leaders and teams can overcome these challenges to save money and time by developing their own capability.

Richard Moulds, Interim CIO, The Royal British Legion

12.15-13.15

Lunch & time to explore the exhibition

12.15-12.45

Lunchtime workshop 

A practical workshop on the top tips of implementing CRM systems, with a specific look at the upcoming changes to online Gift Aid.

Kevin Weaver, Operations Manager, thankQ

13.15-14.00

Session 3A: CRM

The real life tales of a CRM initiative

The objective of this session is to share RNIB’s experience of delivering a large scale CRM programme in a complex and diverse charity. The session will: set the scene in terms of the business case and the journey to the start; talk through the work we have done to date, including looking through the technical, data management and cultural lenses, and will be framed around Gartner’s 8 Building Blocks to CRM; talk about what has been enjoyable and what has been more of a challenge and the lessons learned to date.

Jane Deal, Chief Information Officer, Citizens Advice & Germaine Faulkner, Programme Manager – Customer Relationship Management, RNIB

Session 3B: How to effectively engage users and managers in IT projects Research into the reasons why IT projects run into difficulties frequently identifies people and organisational issues as the primary causes for problems encountered. Richard will use a recent successful multi-organisation shared database project as a case study to examine some of the ‘people’ issues that can occur on an IT project and to talk honestly about the people problems that he has encountered and some of the principles and practical techniques he has used on projects to deliver systems that have been enthusiastically adopted by a wide range of different teams in different organisations.

Richard Collings, Information Systems Consultant

14.00-14.05

5 minutes to move between sessions

14.05-14.50

Session 4A: Working remotely

How the Olympics challenged us to think about continuity of service and the opportunity for long term benefit. What was it like working from home for two weeks? How did we prepare? And, what has been the legacy of the work?

Richard Craig, Chief Executive, ctt

Session 4B: Is the Cloud safe?

Ed Zedlewski, CIO for the not-for-profit IT supplier Eduserv will be discussing the myths and realities of security in the Cloud. Looking at what can be safely hosted in a cloud environment and what steps can be taken to make sure your data is safe.

Ed Zedlewski, Chief Information Officer & Deputy Chief Executive, Eduserv

14.50-15.20

Tea/coffee break & time to explore the exhibition

15.20-16.10

Closing plenary 

The power of Green ICT – an enabler to our corporate, social and environmental commitments. The award winning case-study by HMRC in Greening their ICT estate.

Rubi Kaur, Senior Technology Architect, HM Revenue & Customs

16.10-16.20

Closing remarks by the chair

16.20-18.00

Networking reception