Registration and refreshements
The people management framework
This session will give an overview of the employment law and HR framework and provide clarity on the duties and responsibilities of the manager for an effective employee/employer relationship.
This session will look at how different personality types and management styles impact on management effectiveness and the importance of adapting own style to different needs
How to motivate and get the best from your team
Here we will explore what motivates us as individuals and ways to identify and develop the potential in your team.
Measuring and managing performance
In order to have an effective team it is vital that you have robust systems in place to set standards and measure staff performance. This session will explore how to set clear expectations, assess performance to achieve the results that you need and address poor performance.
How to give effective feedback
We will look at the key elements of effective feedback exploring specific techniques to get the best outcomes.
Break for refreshments
Dealing with challenges
This final session will provide some tips on how to approach common people management issues including, dealing with misconduct, grievances or recurring absence.